Returns & Exchanges

At Facebook Food, we prioritize the freshness and safety of our culinary products. Due to the perishable nature of our items, we offer a 24-hour window for claims regarding damaged or incorrect orders to ensure your complete satisfaction.

Return Process

• 1.
  Inspect Your Delivery

  Immediately check your order upon arrival for any discrepancies, packaging damage, or temperature issues that may affect food quality.

• 2.
  Submit a Quality Claim

  Log into your Facebook account and navigate to your order history to submit a claim with clear photos of the product and its original packaging.

• 3.
  Await Verification

  Our quality assurance team will review your submission within 12 hours to verify the concern and approve a replacement or store credit.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.